{"id":34,"date":"2020-10-30T11:12:01","date_gmt":"2020-10-30T11:12:01","guid":{"rendered":"http:\/\/34.125.46.169\/?page_id=34"},"modified":"2022-07-28T17:53:29","modified_gmt":"2022-07-28T17:53:29","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/franklincovey.cr\/en\/solutions\/customer-loyalty\/customer-service\/","title":{"rendered":"customer-service"},"content":{"rendered":"<div class=\"wp-block-create-block-product-hero productheader parbase\"><div class=\"product-header\"><div class=\"product-header-img-holder\"><div style=\"background-image:url('\/wp-content\/uploads\/2020\/10\/hero-images_05_loyalty_winning-customer-loyalty.png');\" alt=\"Customer Loyalty Image\" class=\"product-header-img\"><\/div><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-xs-12\"><div class=\"product-header-container\"><div class=\"product-header-bc\"><\/div><div class=\"product-header-title\"><span class=\"header-title heading-a\">Winning Customer Loyalty: The 7 Habits of Outstanding Customer Service<br><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"product-prop\"><div class=\"prop-text\"><div class=\"icon-prop\"><img class=\"lazy\" data-src=\"\/wp-content\/uploads\/2020\/10\/iconrow_customer-icons_customer-loyalty-icons-new_icon_custloy_cust_loyalty.svg\" alt=\"Customer Image\"><noscript><img decoding=\"async\" src=\"\/content\/dam\/fcdc\/iconrow\/customer-icons\/customer-loyalty-icons-new\/icon_custloy_cust_loyalty.svg\" alt=\"Customer Image\"><\/noscript><\/div>Customer Loyalty<\/div><div class=\"prop-text\"><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container productheadline parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-headline\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-xs-12\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container headline-container\"><p class=\"heading-c headline-text\">Empower your most critical customer service people. &nbsp; &nbsp;<br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container productdescription parbase\"><div class=\"product-description\" style=\"background-color:rgba(255,255,255,1)\"><div class=\"container\"><div class=\"row\"><div class=\"col-xs-12\"><div class=\"product-desc-container space-bottom-opt-40\"><p class=\"heading-e description-title\">THE CHALLENGE<\/p><p class=\"description-sub-title\">Customers demand in-the-moment solutions&#x2014;are your team members empowered to make them?<\/p><p class=\"description-text\">It\u2019s challenging to provide excellent customer service consistently at one location or on one team, let alone across your entire organization. Teaching people what to do is not enough. You must establish a foundation of empowerment so each person is able to make in-the-moment choices to delight customers, grow loyalty, and build your business.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container two-column-split-image-video parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container two-column-split-1-3\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row space-bottom-opt-40\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-md-12\"><div class=\"split-container bc-video-modal\"><div class=\"col-sm-4 col-xs-12 left-content\"><div class=\"text-content\"><div class=\"quote-text\">&#8220;One customer well taken care &#8220;of&#8221; could be more valuable than $10,000 worth of advertising.&#8221;<p class=\"author-details\"><span>&#8211;<\/span>-Jim Rohn<\/p><\/div><\/div><\/div><div class=\"col-sm-8 col-xs-12 right-content\"><div class=\"img-vid-content add-cursor\" data-toggle=\"modal\" data-target=\"#two_column_split_ima\" vid-id=\"4622320452001\" onclick=\"changeVideo(this);\"><div class=\"img-content\"><div style=\"background-image: url('\/wp-content\/uploads\/2020\/10\/stock-images_customer2.jpeg');\" title=\"Video Image\" class=\"wp-block-fc-component-aem-image bg-img\"><\/div><div class=\"btn-content\" title=\"Play Video\"><div class=\"button-play\"><\/div><p class=\"btn-text\">Watch the Video<\/p><\/div><\/div><\/div><\/div><div id=\"two_column_split_ima\" class=\"modal fade modal-close\" role=\"dialog\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"modal-close-btn\"><button type=\"button\" class=\"close\" data-dismiss=\"modal\">&#xD7;<\/button><\/div><div class=\"modal-video\"><video id=\"two_column_split_ima_1\" style=\"width: 100%; height: 100%;\" data-account=\"1302165881001\" data-player=\"x3P9v0DEc\" data-embed=\"default\" preload=\"true\" class=\"video-js\" controls><\/video><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container productdescription parbase\"><div class=\"product-description\" style=\"background-color:rgba(255,255,255,1)\"><div class=\"container\"><div class=\"row\"><div class=\"col-xs-12\"><div class=\"product-desc-container space-top-opt space-bottom-opt-40\"><p class=\"heading-e description-title\">The Solution<\/p><p class=\"description-sub-title\">Inspire frontline leaders to serve customers in ways that will delight them.<\/p><div class=\"description-text\"><p>We focus on the critical paradigm shifts needed to build a sustainable customer-centric culture. These new paradigms enable employees to see themselves and their customers in a totally new way.<\/p><p>&nbsp;<\/p><p>Employees learn to:<\/p><p>&#x25CF;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify the greatest opportunities to win a customer\u2019s heart.<\/p><p>&#x25CF;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Behave in the ways that create loyal customers.<\/p><p>&#x25CF;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep these behaviors &#8220;top of mind.&#8221;<\/p><p>&#x25CF;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define their unique customer service strengths and how to use them.<\/p><p>&#x25CF;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Turn unhappy customers into enthusiastic promoters.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cta-button-link parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cta-button-link\" style=\"background-color: rgb(255, 255, 255);\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-xs-12\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container button-link-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container main-content\"><p class=\"button-space no-margin-left no-margin-top remove-float bottom-space-40\"><a href=\"https:\/\/pages.franklincovey.com\/FranklinCovey-Contact-Us.html\" title=\"Contact A Representative Today\" target=\"_self\" class=\"btn-style prim-bold btn-color-blue\" rel=\"noopener\">Contact A Representative Today<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container two-column-split-image-video parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container two-column-split-1-3\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row space-top-opt space-bottom-opt-40\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-md-12\"><div class=\"split-container bc-video-modal\"><div class=\"col-sm-4 col-xs-12 left-content\"><div class=\"text-content\"><div class=\"quote-text\">&#8220;The only way to earn customer loyalty is when your employees are inspired to make your customers happy. Only through an engaged and caring staff can you hope to turn customers into Promoters.&#8221;<p class=\"author-details\"><span>&#8211;<\/span>-Fred Reichheld<\/p><\/div><\/div><\/div><div class=\"col-sm-8 col-xs-12 right-content\"><div class=\"img-vid-content add-cursor\" data-toggle=\"modal\" data-target=\"#two_column_split_ima_676687148\" vid-id=\"4852355411001\" onclick=\"changeVideo(this);\"><div class=\"img-content\"><div style=\"background-image: url('\/wp-content\/uploads\/2020\/10\/authors_fred.jpg');\" title=\"Video Image\" class=\"wp-block-fc-component-aem-image bg-img\"><\/div><div class=\"btn-content\" title=\"Play Video\"><div class=\"button-play\"><\/div><p class=\"btn-text\">Watch the Video<\/p><\/div><\/div><\/div><\/div><div id=\"two_column_split_ima_676687148\" class=\"modal fade modal-close\" role=\"dialog\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"modal-close-btn\"><button type=\"button\" class=\"close\" data-dismiss=\"modal\">&#xD7;<\/button><\/div><div class=\"modal-video\"><video id=\"two_column_split_ima_676687148_1\" style=\"width: 100%; height: 100%;\" data-account=\"1302165881001\" data-player=\"x3P9v0DEc\" data-embed=\"default\" preload=\"true\" class=\"video-js\" controls><\/video><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container productdescription parbase\"><div class=\"product-description\" style=\"background-color:rgba(255,255,255,1)\"><div class=\"container\"><div class=\"row\"><div class=\"col-xs-12\"><div class=\"product-desc-container space-bottom-opt-40\"><p class=\"heading-e description-title\">THE OUTCOME<\/p><p class=\"description-sub-title\">Succeed with a customer-first culture.<\/p><div class=\"description-text\"><p>Most customer service training focuses on skills&#x2014;what to say and do. At FranklinCovey, we take an inside-out approach and focus on your beliefs and paradigms&#x2014;who you are&#x2014; to create a culture where every person puts customers first<\/p><p>&nbsp;<\/p><p>This training is based on foundational books by two powerful leaders in personal effectiveness and customer loyalty: Stephen R. Covey, author of <strong>The 7 Habits of Highly Effective People<\/strong> which sold 25 million copies and Fred Reichheld, author of bestselling book <strong>The Ultimate Question 2.0<\/strong>, Bain Fellow and creator of NPS.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-icons parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-icons offset-on\" style=\"background-color: rgb(255, 255, 255);\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row row-top\"><p class=\"col-sm-10 col-sm-offset-2 col-md-9 col-md-offset-3 space-lg-75\"><\/p><h3 class=\"main-title color-lav\"><span>Available Resources<\/span><\/h3><span class=\"top-text\"><\/span><p><\/p><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row row-icons\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-md-12\"><ul class=\"list-inline icon-list row bs-glyphicons text-center wp-block-list\"><li class=\"cols-5\"><a href=\"\/wp-content\/uploads\/2020\/10\/downloads_customer-loyalty_ss_winning_loyalty.pdf\" download target=\"_self\" rel=\"noopener\"><div class=\"icon-set\"><img class=\"wp-block-fc-component-aem-image lazy\" data-src=\"\/wp-content\/uploads\/2020\/10\/iconrow_customer-icons_customer-loyalty-icons-new_icon_custloy_course_overview.svg\" alt=\"Course Overview\"><noscript><img decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/10\/iconrow_customer-icons_customer-loyalty-icons-new_icon_custloy_course_overview.svg\" alt=\"Course Overview\"><\/noscript><\/div><h5 class=\"icon-head color-lav\">Download the Course Overview<\/h5><span class=\"glyphicon-content color-lav\"><div><p class=\"cmp-text\">Download the course overview &amp; learn more about the solution.<\/p><\/div><\/span><\/a><\/li><li class=\"cols-5\"><a href=\"http:\/\/pages.franklincovey.com\/FranklinCovey-Contact-Us.html\" target=\"_blank\" rel=\"noopener\"><div class=\"icon-set\"><img class=\"wp-block-fc-component-aem-image lazy\" data-src=\"\/wp-content\/uploads\/2020\/10\/iconrow_customer-icons_customer-loyalty-icons-new_icons_custloy_question_mark.svg\" alt=\"Contact Us\"><noscript><img decoding=\"async\" src=\"\/wp-content\/uploads\/2020\/10\/iconrow_customer-icons_customer-loyalty-icons-new_icons_custloy_question_mark.svg\" alt=\"Contact Us\"><\/noscript><\/div><h5 class=\"icon-head color-lav\">Have Questions Contact Us<\/h5><span class=\"glyphicon-content color-lav\"><div><p class=\"cmp-text\">Take the live online training available through our store.<\/p><\/div><\/span><\/a><\/li><li class=\"cols-5\"><\/li><li class=\"cols-5\"><\/li><\/ul><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row row-bottom\"><p class=\"col-sm-11 col-sm-offset-1 col-md-9 col-md-offset-3\"><span class=\"bottom-text\"><\/span><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles space-bottom space-bottom-pad\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-xs-12\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-main\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-header-content space-top\"><p class=\"product-tiles-header heading-e\" style=\"--header-text-\">Popular Customer Loyalty Solutions<\/p><p class=\"product-tiles-sub-header\"><\/p><\/div><div class=\"wp-block-columns row is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column col-xs-12 col-sm-6 col-md-4 product-tiles-container demo is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-content\"><div class=\"wp-block-fc-component-aem-image product-tiles-image\" style=\"background-image: url('\/wp-content\/uploads\/2020\/10\/product-images_customer-loyalty-products_Leading_-participant-kit.jpg');\" title=\"Leading Customer Loyalty\"><\/div><p class=\"product-tiles-name\">Leading Customer Loyalty&#x2122;<\/p><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-desc\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cmp-text\"><p>Unlike other customer-service training courses, <em>Leading Customer Loyalty<\/em> transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles (empathy, responsibility, and generosity) and six critical practices needed for earning loyalty.&nbsp;<\/p><p>&nbsp;<\/p><p><a title=\"lcl\" href=\"\/Solutions\/customer-loyalty\/leading.html\" target=\"_self\" rel=\"noopener\"><span class=\"heading-e\">Learn More<\/span><\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-column col-xs-12 col-sm-6 col-md-4 product-tiles-container demo is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-content\"><div class=\"wp-block-fc-component-aem-image product-tiles-image\" style=\"background-image: url('\/wp-content\/uploads\/2020\/10\/product-images_customer-loyalty-products_Leading_-NPS.jpg');\" title=\"Net Promoter System\"><\/div><p class=\"product-tiles-name\">Net Promoter System<\/p><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-desc\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cmp-text\"><p>FranklinCovey begins by insuring you have an accurate and reliable measurement of the customer service provided across your organization. We typically use a high co-op rate phone survey to capture a representative sample of all customer attitudes combined with email surveys to give every customer a voice.&nbsp;<\/p><p>&nbsp;<\/p><p><a title=\"net promoter\" href=\"\/Solutions\/customer-loyalty\/netpromoter.html\" target=\"_self\" rel=\"noopener\"><span class=\"heading-e\">LEARN MORE<\/span><\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-column col-xs-12 col-sm-6 col-md-4 product-tiles-container demo is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-content\"><div class=\"wp-block-fc-component-aem-image product-tiles-image\" style=\"background-image: url('\/wp-content\/uploads\/2020\/10\/product-images_customer-loyalty-products_Leading_-ELE.jpg');\" title=\"ELE\"><\/div><p class=\"product-tiles-name\">Employee Loyalty and Engagement (ELE) Solution<\/p><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container product-tiles-desc\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cmp-text\"><p>The FranklinCovey ELE helps organizations measure and improve employee loyalty and engagement towards their most important goals. The process begins with a brief Web survey for employees followed by bottom-up action planning to drive organizational change.&nbsp;<br><\/p><p>&nbsp;<\/p><p><a title=\"ELE\" href=\"\/Solutions\/customer-loyalty\/employee-loyalty.html\" target=\"_self\" rel=\"noopener\"><span class=\"heading-e\">LEARN MORE<\/span><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cta-button-link parbase\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container cta-button-link\" style=\"background-color: rgb(255, 255, 255);\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container row\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container col-xs-12\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container button-link-container\"><div class=\"wp-block-fc-component-omniblock wp-block-omniblock__inner-container main-content\"><p class=\"button-space no-margin-top top-space-40 bottom-space-40\"><a href=\"http:\/\/pages.franklincovey.com\/FranklinCovey-Contact-Us.html\" title=\"Contact A Representative Today\" target=\"_blank\" class=\"btn-style prim-bold btn-color-blue\" rel=\"noopener\">Contact A Representative Today<\/a><\/p><p class=\"button-space remove-float top-space-40 bottom-space-40\"><a href=\"\/Events.html\" title=\"Find Upcoming Events\" target=\"_self\" class=\"btn-style prim-bold btn-color-blue-light\" rel=\"noopener\">Find Upcoming Events<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div><script>console.log(\"Original URL:\", \"https:\/\/www.franklincovey.com\/Solutions\/customer-loyalty\/customer-service.html\");console.log(\"Editor URL\", \"http:\/\/34.125.46.169\/wp-admin\/post.php?post=34&action=edit\")<\/script><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":30,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[7,17],"class_list":["post-34","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":0,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/30"}],"wp:attachment":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/wf_page_folders?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}