{"id":28548,"date":"2025-04-30T09:34:38","date_gmt":"2025-04-30T15:34:38","guid":{"rendered":"https:\/\/franklincovey.cr\/?page_id=28548"},"modified":"2025-05-08T16:42:53","modified_gmt":"2025-05-08T22:42:53","slug":"navigating-difficult-conversations","status":"publish","type":"page","link":"https:\/\/franklincovey.cr\/en\/navigating-difficult-conversations\/","title":{"rendered":"Navegando Conversaciones Dif\u00edciles"},"content":{"rendered":"\n<section class=\"block block-cta-hero \">\n\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/courses\/\" alt=\"Cursos\">Cursos<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Navegando Conversaciones Dif\u00edciles:<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\"><p class=\"has-large-font-size\">Convierta la tensi\u00f3n en progreso\u2122<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image\">\n\t\t\t<img \n\t\t\t\tsrc=\"https:\/\/franklincovey.cr\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n\t\t\t\tdata-src=\"https:\/\/franklincovey.cr\/wp-content\/uploads\/2025\/05\/ndc_550x587v4.jpg\"\n\t\t\t\talt=\"\"\n\t\t\t\tclass=\"image-main lazy\">\n\t\t<\/div>\n\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>\u00bfQu\u00e9 conversaciones importantes evitan los miembros de tu equipo?\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Eludir conversaciones dif\u00edciles puede atrapar a un equipo en problemas sin resolver, relaciones tensas y oportunidades perdidas de crecimiento, lo que bloquea el progreso y cultiva una falta de confianza.<\/p>\n<p>Pero muchas personas evitan las conversaciones dif\u00edciles o las manejan mal porque tienen miedo de abordar cuestiones inc\u00f3modas y no se sienten preparadas para responder a las reacciones emocionales que inevitablemente surgen.<\/p>\n<p>Navegando Conversaciones Dif\u00edciles: Convierte la Tensi\u00f3n en Progreso adopta un enfoque espec\u00edfico para ayudar a los participantes a gestionar la tensi\u00f3n emocional y a conducir conversaciones de forma que todas las partes participen en un di\u00e1logo colaborativo. Los participantes cambiar\u00e1n su mentalidad: dejar\u00e1n de temer y evitar las conversaciones dif\u00edciles y las ver\u00e1n como una forma de avanzar en asuntos importantes. Adem\u00e1s, desarrollar\u00e1n las habilidades para generar confianza y respeto en todas las relaciones mientras abordan temas delicados.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-video-player\">\n    <div class=\"uk-flex\">\n        <div class=\"player-text-container\">\n            <div class=\"player-text\">\n                                <p><strong>Presentamos C\u00f3mo abordar conversaciones dif\u00edciles: Convierta la tensi\u00f3n en progreso<\/strong><\/p>\n                            <\/div>\n            <div class=\"player-buttons\">\n                            <\/div>\n        <\/div>\n        <div class=\"player-video\">\n            <iframe src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6345059567112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-lead-gen\">\n        <div class=\"uk-child-width-1-2@m uk-child-width-1-2@s uk-grid-match\" uk-grid uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-light-blue \">\n                                            <p class=\"gen-category\">Free Tool <\/p>\n                        <h2 class=\"title\">Evaluaci\u00f3n de conversaciones dif\u00edciles (Ingl\u00e9s) <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>Obtenga informaci\u00f3n sobre su estilo de conversaci\u00f3n y aprenda a navegar conversaciones de manera aut\u00e9ntica y eficaz.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/c\/tlg-difficult-conversati?x=j4G37p&#038;lb-mode=overlay\" download class=\"btn btn-white btn-download\"  target=\"_blank\">Download Now <span><\/span><\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-purple \">\n                                            <p class=\"gen-category\">Free Webcast (Ingl\u00e9s)<\/p>\n                        <h2 class=\"title\">Capacite a su fuerza laboral para abordar conversaciones dif\u00edciles <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>Ayude a su fuerza laboral a pasar de la tensi\u00f3n de las conversaciones dif\u00edciles, a avanzar en cuestiones importantes.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/www.franklincovey.com\/events\/webcast-series\/webcast-upskill-your-workforce-to-navigate-difficult-conversations\/\" class=\"btn btn-white\" target=\"_self\">Watch Now<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-image-with-text\">\n    <div class=\"uk-flex uk-justify-sb has-background\">\n                    <div class=\"it-image\">\n                <img decoding=\"async\" \n                    src=\"https:\/\/franklincovey.cr\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                    data-src=\"https:\/\/franklincovey.cr\/wp-content\/uploads\/2025\/05\/NCD-2025-700-x-620-px.jpg\"\n                    alt=\"\"\n                    class=\"bw-to-color lazy\">\n            <\/div>\n            <div class=\"it-text\">\n                <h2>Progrese con valent\u00eda y consideraci\u00f3n<\/h2>\n                <p>Los estudiantes descubrir\u00e1n c\u00f3mo equilibrar <strong>el coraje<\/strong> y <strong>la consideraci\u00f3n<\/strong> a lo largo de la conversaci\u00f3n al:<\/p>\n<ul>\n<li>Compartir su <strong>prop\u00f3sito<\/strong> (el tema en el que necesitan avanzar) y su <strong>intenci\u00f3n positiva<\/strong> (c\u00f3mo quieren que la otra persona se beneficie de la conversaci\u00f3n).<\/li>\n<li>Responder a las reacciones emocionales utilizando las habilidades:\n<ul>\n<li><strong>Pausa<\/strong>, No entres en P\u00e1nico<\/li>\n<li><strong>Observa<\/strong>, No Juzgues<\/li>\n<li><strong>Pregunta<\/strong>, No asumas<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n                            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Resultados\n<div id=\"gtx-trans\" style=\"position: absolute; left: -31px; top: -9px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p><strong>Este m\u00f3dulo ayudar\u00e1 a los participantes a:<\/strong><\/p>\n<ul>\n<li>Cree una base s\u00f3lida para las conversaciones dif\u00edciles, estableciendo un tono claro y colaborativo que equilibre sus propias necesidades y las de los dem\u00e1s.<\/li>\n<li>Comprenda que las reacciones emocionales son una respuesta humana natural y t\u00f3melas como una se\u00f1al de que la conversaci\u00f3n necesita un ajuste para mantener el rumbo.<\/li>\n<li>Practique diversas t\u00e1cticas para responder en el momento y ayudar a todos a mantenerse involucrados y progresar.<\/li>\n<\/ul>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Opciones de entrega\n<div id=\"gtx-trans\" style=\"position: absolute; left: -39px; top: 38px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Navegar conversaciones dif\u00edciles: convertir la tensi\u00f3n en progreso consta de una sesi\u00f3n y est\u00e1 disponible en persona, en l\u00ednea y a pedido, cada una con tres semanas de microaprendizaje de refuerzo*. (para usuarios de la Plataforma de Impacto)<\/p>\n<p><strong>Componentes del Producto:<\/strong><\/p>\n<ul>\n<li>Gu\u00eda del Participante<\/li>\n<li>Tarjetas<\/li>\n<\/ul>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-how-to-experience\">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"headings\">\n            <h2>C\u00f3mo experimentar el contenido de FranklinCovey<\/h2>\n                            <p class=\"subtitle\">\n                    Este curso est\u00e1 incluido en el Pase de Acceso Total FranklinCovey<sup>&reg;<\/sup>. Este pase le brinda a su organizaci\u00f3n acceso ilimitado a todo nuestro contenido, cuando y donde lo necesite.                <\/p>\n                            <div class=\"cta-container\">\n                    <a class=\"btn btn-primary\"\n                        alt=\"M\u00e1s informaci\u00f3n\"\n                        href=\"\/engage-with-us\/all-access-pass\/\"\n                        target=\"_self\">M\u00e1s informaci\u00f3n<\/a>\n                <\/div>\n                    <\/div>\n        <div class=\"image-container\">\n            <img decoding=\"async\"\n                src=\"https:\/\/franklincovey.cr\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                data-src=\"https:\/\/franklincovey.cr\/wp-content\/uploads\/2022\/01\/man-in-glasses-and-fake-earbuds-entranced-by-screen.jpg\"\n                alt=\"\"\n                class=\"bw-to-color lazy\" \/>\n        <\/div>\n    <\/div>\n    <div class=\"uk-grid-small uk-child-width-1-2@m uk-child-width-1-3@l experiences\" uk-grid>\n                        <div class=\"experience\">\n                            <h3>En vivo en l\u00ednea<\/h3>\n                <p>Educaci\u00f3n y desarrollo din\u00e1micos, disponibles en l\u00ednea desde cualquier ubicaci\u00f3n.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>En persona<\/h3>\n                <p>Impartido presencialmente por un consultor certificado de FranklinCovey.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>Por Demanda<\/h3>\n                <p>Contenido disponible en cualquier lugar y en cualquier momento.<\/p>\n                            <\/div>\n                        <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-colorful-link-farm\">\n    <div class=\"link-farm-inner\">\n        <h2>Recursos<\/h2>\n                        <div class=\"farm-links\">\n            <div class=\"farm-grid\">\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/www.franklincovey.com\/blog\/\" target=\"_self\">FranklinCovey Blog:<\/a>\n                    <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/msb.franklincovey.com\/\" target=\"_blank\">Mission Statement Builder:<\/a>\n                    <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/www.franklincovey.com\/resources\/podcasts\/\" target=\"_self\">FranklinCovey Podcasts:<\/a>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-full-width-form \">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"fw-intro\">\n                                        <h2>Engage with us. Request a demo.<\/h2>\n                                <\/div>\n        <div class=\"fw-text\">\n                                            <script src=\"\/js\/forms2\/js\/forms2.min.js\"><\/script>\n                    <form id=\"mktoForm_4231\"><\/form>\n                    <div id=\"mktoForm_4231_confirmation\" class=\"marketo-confirmation\" aria-hidden=\"true\" style=\"display:none;\">\n                        <span class=\"animated-line\"><\/span>\n                                            <\/div>\n                    <script>\n                        MktoForms2.loadForm(\"\",\"\", 4231);\n                    <\/script>\n                \n        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[],"class_list":["post-28548","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/28548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/comments?post=28548"}],"version-history":[{"count":9,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/28548\/revisions"}],"predecessor-version":[{"id":28585,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/pages\/28548\/revisions\/28585"}],"wp:attachment":[{"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/media?parent=28548"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/franklincovey.cr\/en\/wp-json\/wp\/v2\/wf_page_folders?post=28548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}